1. How to update firmware?
A: Please watch: http://youtu.be/qNAgJaLvQKM

2. Tablet can not be connected to WIFI?
1.make sure the WiFi router works properly.
2.Try to move closer to the WiFi spot .
3. Make  you enter the correct user name and password.

3. Some of the games cannot be installed on the tablet ?
A: There are some  compatibility  issue of Android games. We cannot gurantee to support all of the games/apps you downloaded.

4. System hangs?
A: press the power buttom and hold 10 seconds to reset or pin the re-set hole to reset it and power on again.

5. Why my tablet cannot read 32GB micro SD card?
A: Please format the TF card with long format, don't select quick format
and make sure to format it with FAT 32

6. Why can't I charge the tablet?
A: Please make sure the charger is the original shipped by us.
We don't gurantee our tablets to support all of the gerneric charger in the market.
Especially M1 and S2, you can only use the charger shiped by us.

7. What is the advantage of RK3066 CPU ?
A:Rockchip RK3066 is based on ARM cortex A9, dual core, with 1.6Ghz . It is built-in qual core Mali 400 GPU.
The CPU performance is much better than other dual core CPU. You an feel big difference when you play 3D game or watch video

8. Can I charge the tablet via the USB port of the tablet?
Answer: No, you cannot. You can only have the power to  input  to the tablet by DC jack. Please use the supplied charger to charge the tablet.
However, for S1 and U1 pro, we have shipped with an USB-DC cable as the photo. You can connect the USB side to a PC/car charger/power bank /USB charger.... Just make sure the power voltage for S1 and U1 are 5V.

9. I set the password , but I forgot my password, how to cancel the password?
Solution 1: If you have already logged on the the tablet with Google account, you can reset the password by your Google account and password.
Solution 2:  You have to re-install the firmware, but all of the data will be lost

10. Can I USE an external 3G USB donge (modem) on the tablet?
Answer: Android system is not like Windows system,you can not install the driver by yourself. Without installing  the driver, the tablet can not recognize the USB dongle. However, we have pre-install some drivers into the Android system.
These are the ones we have test , you can try. But we don't guarantee, because Huawei/ZTE may change the hardware and in different country the hardware maybe different.
EVDO EC1260 EC1260
EVDO EC189 EC189

12. After recovery to the factory default setting, the USB port doesn't work?
Answer: Please power off and power on again.

13. Re-start after you update the firmware
After you update firmware, please power off and re-power on the device.
This will make the device run more stable.
(Like Windows , if you install some software, the Windows system will ask you to re-start the computer. )

14. After factory data reset, the language changed to Chinese, how can I change it back to English or my language?
Answer: Please follow the steps as below:
1. select setting

tablet pc tablet pc tablet pc

You can select your language now.

tablet pc

You can also try to update the English firmware . The default language will be English and will not change to Chinese any more