1. Q: What to do if the PIPO Tablet cannot connect with WiFi?

A: First make sure that the wireless routing that provide network services works properly.
Then make sure there is some distance between the tablet pc and the wireless routing, and no walls or other obstacles separating.
Last, make sure to insert the right user name and password.

2. Q: What's wrong with the long time for turning off the PIPO Tablet?

A: The speed of turning off your PIPO tablet depends on how many apps you have opened, and too long a time maybe you have opened many apps at the same time, which resulted a slower speed. Another reason, maybe the device has been used for a long time, and the too hot body leads to the lower speed for turning off your tablet.

3. Q: Why can't the PIPO Tablet be formatted?

A: Maybe there are some important processing are running with the device, if formatted straightly, it will lead to failure. We sincerely suggest users stop all the apps before the formatting.

4. Q: Why can't it be opened in the tablet when downloading the games?

A: The compatibility of the Android games depends on the game developer at a great extent. The game may not provide the supporting with this device.

5. Q: How to deal with the crash of the PIPO Tablet?

A: When it comes to the crash, users can find out a reset button which is not obvious on the device and appeared as a small hole, press the reset button with a sharp and thin tool, restart your tablet and the problem will be quickly solved.

6. Q: What to do if the tablet can't identify the 32GB TF card?

A: Use the FAT32 to format your TF card, and then choose the slower formatting and it will be solved.

7. Q: How to do if it can't be charged?

A: Please check it is the original charger and we do not support the charger on the market. If it is sure to be the original charger and can not be charged, please connect with the dealer to check it for you

8. Q: Can it be charged through the USB port?

A: PIPO Tablet don't support charging from the USB port, please use the charger and DC port for charging. And if you have got the USB switching to the DC cable, then you can connect this cable with the USB port of your computer and the other with the DC port to get it charged.

9. Q: What's the characteristic of the RK3266 CPU, and why does the PIPO Tablet use the RK3266 CPU?

A: It is the fastest dual core CPU, which is carried with the ARM Cortex-A9 aperture and 1.6GHz main frequency. It is also equipped with quad core Mali 400 GPU, which offer a relative fast speed for playing 3D games and watching movies. Most PIPO Tablets has adopted the RK3266 CPU.

10. Q: How to reset the password?

A: You must re-installation the system of you tablet, but the data will be disappeared.

11. Q: Why the USB port can't work after recovering the Factory Setting?

A: Turn off the power and restart your tablet, the system will update the configurations automatically.

12. Q: What should i do if the PIPO Tablet can't be opened?

A: Charging your PIPO Tablet by connecting it with the original charger, and then click the reset button.

13. Q: What to do if the program prompts an error when using it?

A: Uninstall the programs that uploaded by hand first and then re-installation it again. And if the error prompted with the machine applications, you can flash your tablet to upgrade it.

14. Q: What's wrong if the camera can not be opened and switched between the front camera with the back camera?

A: Recovery the Factory Setting of you tablet or upgrading the firmware.

15. Q: What to do if the touch screen fail to work?

A: Upload the corresponding firmware on the PIPO Official website, and upgrade your tablet again(There will be corresponding product model firmware and unified upgrading tools, after downloading the tool, it will be attached with upgrading guide, please upgrade your tablet according to the direct operation).

16. Q: What to do if the power of the tablet is not displayed correctly?

A: Upload the corresponding firmware on the PIPO Official website, and upgrade your tablet again(There will be corresponding product model firmware and unified upgrading tools, after downloading the tool, it will be attached with upgrading guide, please upgrade your tablet according to the direct operation).