ThL 5000 Android 4.4 MTK6592 Octa core Smartphone 5.0 Inch 2GB 16GB 5000mAh Battery White

Questions on ThL 5000 Android 4.4 MTK6592 Octa core Smartphone 5.0 Inch 2GB 16GB 5000mAh Battery White

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• From murak at 7/13/2014 3:02 AM
  • Is there a flip case for this phone? Also, can you email me when the phone is in stock?
    Thank you!
  • POMP Mall
    Thank you for your mail.
    We will email you at the first time when the THL 5000 smartphone be available.
    
    Updated: THL 5000 mobile phone is in stock, here: http://www.pompmall.com/thl-5000-android-4-4-mtk6592-octa-core-2gb-16gb-smartphone-5-0-inch.html
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• From Alfred Valderama Marasigan at 7/13/2014 4:02 PM
  • About the THL 5000 battery, is it removable like the T100s monkey king2?
  • POMP Mall
    Thank you for your mail.
    THL 5000 mobile phone battery can be replaced.
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• From Samer Aamar at 7/14/2014 9:42 AM
  • Hi
    
    Is this rooted device? I hope it is not
    
    Also can you send in fast shipment? Like dhl or ups?
    Samer
  • POMP Mall
    Thank you for your mail.
    ThL 5000 support ROOT,
    we support shipping with DHL and UPS.
    
    Updated: THL 5000 mobile phone is in stock, here: http://www.pompmall.com/thl-5000-android-4-4-mtk6592-octa-core-2gb-16gb-smartphone-5-0-inch.html
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• From Andrea at 7/15/2014 10:15 AM
  • Isn't the front white as the back? What does it mean it supports root,, there's a fast command in settings ( would br cool, but what about warranty then?)
    
    Is there a case and a flip cover? Shipping cost, duty taxes? Thanks
    
    Happy owner of thl 4400 (maybe there's a bug which make battery drain during stand by. Also gps is not good)
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone white version front is black, back is black,
    THL 5000 phone support ROOT,
    All are under one year warranty. (Excluding the accessories). If any problems ,pls contact our after-sale customers service any time .
    
    Updated: THL 5000 mobile phone is in stock, here: http://www.pompmall.com/thl-5000-android-4-4-mtk6592-octa-core-2gb-16gb-smartphone-5-0-inch.html
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• From Seo at 7/15/2014 8:35 PM
  • Hi,
    Can I buy this phone in Jakarta, Indonesia?
    Maybe there is an outlet here, or shopping sites where i can buy this phone easily..
    Thank you..
    
    
  • POMP Mall
    Thank you for your mail.
    I regret that we have no dealer or re-seller in Indonesia, but we support worldwide shipping ,you can purchase this directly from our online shop.
    
    Updated: THL 5000 mobile phone is in stock, here: http://www.pompmall.com/thl-5000-android-4-4-mtk6592-octa-core-2gb-16gb-smartphone-5-0-inch.html
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• From r. muniz at 7/18/2014 11:33 AM
  • can you please email me when this unit is in stock? THL 5000 black. do you include accesories?.
  • POMP Mall
    Thank you for your mail.
    We will email you at the first time when the THL 5000 black be available.
    
    Updated: THL 5000 mobile phone is in stock, here: http://www.pompmall.com/thl-5000-android-4-4-mtk6592-octa-core-2gb-16gb-smartphone-5-0-inch.html
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• From Prakash at 7/20/2014 12:59 AM
  • When will be the THL 5000 available in stock and when will the shipping will begin.
  • POMP Mall
    Thank you for your mail.
    We will email you at the first time when the THL 5000 smartphone be available.
    
    Updated: THL 5000 mobile phone is in stock, here: http://www.pompmall.com/thl-5000-android-4-4-mtk6592-octa-core-2gb-16gb-smartphone-5-0-inch.html
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• From Kefas at 7/21/2014 6:26 PM
  • hi! i am a little bit confused about the colour, you said the white THL 5000 has a black front and black back, then why is it called white? and i want to place an order but i did not see DHL shipping option and i want to ship to Nigeria only by DHL, how do you solve this problem?
  • POMP Mall
    Thank you for your mail.
    We have to re-edit THL 5000 phone,
    If there no DHL shipping option, description use DHL to send it to you country is very difficult.
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• From Abdulzahra Al Khenaizi at 7/22/2014 6:33 PM
  • Do the package include all the following
    
    
    Package Contents
    
    1 x Smartphone
    1 x 5000mAh Battery
    1 x Headphone
    1 x OTG Adapter
    1 x Screen protector
    1 x USB Cable
    1 x USB Charger
    1 x User Manual
    
    Thanks
    
  • POMP Mall
    Thank you for your mail.
    Yes, but THL 5000 mobile phone battery is built-in.
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• From Mansimran at 7/29/2014 3:22 AM
  • How many years is the guarantee?
    
  • POMP Mall
    Thank you for your mail.
    We will have fully test before we send, all our Android Device come with 12 months warranty, If any problems ,please contact our after-sale customers service any time .
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• From Mansimran at 7/29/2014 3:22 AM
  • How many years is the guarantee?
    
  • POMP Mall
    Thank you for your mail.
    We will have fully test before we send, all our Android Device come with 12 months warranty, If any problems ,please contact our after-sale customers service any time .
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• From Marcos at 7/30/2014 4:32 PM
  • Hi, I've got some questions;
    Does the mobile include a case or a flip cover? and if it isn't include it, are there a case for this product? If there are a case, could you give me the link to this product, please?
    Thanks,
    Marcos.
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone come with case.
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• From milen at 8/7/2014 7:31 AM
  • is here 4G LTE tech ready as an option of the software for the net?thanks.
  • POMP Mall
    Thank you for your mail.
    ThL 5000 phone does not support 4G LTE.
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• From Nicolas Panagi at 8/14/2014 12:17 AM
  • I have just purchased this THL 5000 phone. I am very happy with the phone as well as with the delivery service.
    However, I have a couple of issues with it that I would like your help on:
    
    -The ram utilization is at 65% when i boot the phone and even using a task manager does not free up any more ram.(1.2GB always in use)
    
    -Also, when the phone charges it gets too hot.
    
    Can you please help me with these issues?
  • POMP Mall
    Thank you for your mail.
    System will occupy part of the RAM, this is normal phenomenon.
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• From puli at 8/19/2014 9:41 AM
  • I have two doubts,
    first one is some website is displayed octa core 1700 & another web is given octa core 2000 which one is right?
    second one is important this mobile is supporting or not Indian local languages?
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone CPU is MTK6592, Cortex A7 octa core, 2.0GHz,
    ThL 5000 support Indian languages.
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• From puli at 8/19/2014 9:48 PM
  • if u want hit Indian market then do it !
    1. use 4 GB ddr3 ram
    2. upgrade true octocore 2500 and above speed
    3. highest PPI display (441 above ex 521 PPI) minimum 5 inch quad HD display.
    4. SD support up to 128 GB
    5.use always 5000mah above battery with faster charging and low power using softwares or hardware.
    6. camera, front that's not a matter but rear cam is minimum 16mp to 20 mp with low light fine capture , dual flash and 4k videos capture support.
    7.use all latest technology's like gorilla glass 3 , NFC, OTG. kitkat 4.4.4 , sensors examples compass all including (it's all in dual sim card support mobile).
    8. LAST BUT NOT A LIST , it u will launched this in Indian market it price below 27000 Indian rupees u keep it .
    ( definitely u become a no.1 mobile selling brand in India )
    
  • POMP Mall
    Thank you for your mail.
    Thanks for your advice.
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• From KEFAS MUSA at 8/29/2014 10:41 PM
  • hi! does THL 5000 package include OTG cable and flip cover?
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone come with OTG and case.
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• From Laura van Leuven at 9/2/2014 8:56 AM
  • Is there also the possibility to zoom in and out on this mobile phone?
    
  • POMP Mall
    Thank you for your mail.
    Image size is fixed, you can not zoom in and out.
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• From may at 9/9/2014 11:43 AM
  • may I know if you offer free delivery to Nigeria. Again, do you have a distributor in Nigeria??
  • POMP Mall
    Thank you for your mail.
    We support free shipping to Nigeria,
    I regret that we have no dealer or re-seller in Nigeria, but we support worldwide shipping ,you can purchase this directly from our online shop.
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• From may at 9/9/2014 12:57 PM
  • do u have a distributor in Nigeria?
    how much will the delivery to Nigeria be?
  • POMP Mall
    Thank you for your mail.
    I regret that we have no dealer or re-seller in Nigeria, but we support worldwide shipping ,you can purchase this directly from our online shop,
    The shipping cost to Nigeria is 11.0USD by Airmail.
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• From Juan Prado at 9/13/2014 9:26 AM
  • Hi, I want this phone, Do you have it in stock ?
    
    Can you sent me a email? tanks, have a nice day.
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone is in stock and ready to send.
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• From Gemy at 9/14/2014 4:53 AM
  • I've just ordered one THL 5000 black mobile from yours site. Will it include S-view cover, OTG cable and Protective Case?
  • POMP Mall
    Thank you for your mail.
    THL 5000 come with case, OTG, Screen protection film.
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• From Andrianto Dwi Laksono at 9/20/2014 11:39 AM
  • Hi there,
    
    I hope you can help me here.
    I have a problem run "Path" application on this phone.
    It always error and if chose send report, google play service crash.
    
    Can you tell me what's wrong?
    
    Thanks.
  • POMP Mall
    Thank you for your mail.
    Please re-download a Google Play.
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• From Kaya at 9/21/2014 9:27 AM
  • Does is have polish language preinstalled? Thanks.
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone support polish language.
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• From Smyrna at 9/25/2014 5:53 AM
  • Dear Sir or Madam,
    
    Thanks a lot for your help. My phone has been delivered today. But, all the cables are white. Is there any reason why they are white? Don't you have black cables? If so, it would be nice to know that beforehand. In this case I would think to buy a white phone.
    
    
    
  • POMP Mall
    Thank you for your mail.
    THL all phones cables are white, no black.
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• From Jack at 9/30/2014 12:01 AM
  • Hello sir,where are the phones shipped from,would there be taxes/customs if sent to UK or Ireland?
    Thanks
  • POMP Mall
    Thank you for your mail.
    We will send your package from our HongKong warehouse,
    We are not sure about your local customs, but we can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "electronic accessories" or other items and shipping in simple packaging.
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• From jawed at 10/1/2014 11:55 PM
  • i live in india could it shipped there
  • POMP Mall
    Thank you for your mail.
    We support shipping to India,
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• From Hermes Cardenas Rubiano at 10/15/2014 7:41 PM
  • this cell is updated to android lollipop
  • POMP Mall
    Thank you for your mail.
    When we got the THL 5000 android lollipop latest firmware, we will release on our website.
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• From JuanCuellar at 10/31/2014 8:57 AM
  • You know if i can use this phone in Mexico with any carrier example telcel?
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone can work in Mexico.
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• From Hash at 10/31/2014 2:07 PM
  • is the phone unlocked?
    Will a EE,Tmobile sim work in the phone?
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone is unlock phone,
    THL 5000 phone can work in UK.
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• From Ashkan at 11/5/2014 5:20 PM
  • Is the THL 5000 Octa Core smartphone available in Philippines?
    
  • POMP Mall
    Thank you for your mail.
    The THL official has not lanched this mobile in Philippines yet, once released, we will email you at the first time.
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• From Mj at 11/19/2014 1:14 AM
  • Is thl 5000 available in the philippines and what kind of case come with it and is it updatable to android lollipop and how to update it also is white all white?????
  • POMP Mall
    Thank you for your mail.
    I regret that we have no dealer or re-seller in philippines, but we support worldwide shipping ,you can purchase this directly from our online shop,
    THL 5000 phone come with case, it is Android 4.4 OS, color is all white.
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• From Mj at 11/19/2014 8:42 AM
  • Does it come with the otg in the box and is novo7tech not your philippines dealer because they sell thl 5000 and saw there youtube channel and they unboxed the thl 5000 and it diddnt come with a case and a otg in it and it said that they are an official thl resseller
  • POMP Mall
    Thank you for your mail.
    You can buy on our website.
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• From klejdi at 11/20/2014 2:04 PM
  • Any update for the android sistem? 4.4.4 or 5.0 ?
  • POMP Mall
    Thank you for your mail.
    THL has not released 5000 Android 4.4.4 and Android L firmware.
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• From MAURO MORELLI at 11/25/2014 9:04 AM
  • hello , there is the cover for this phone ? thanks
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone come with case.
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• From Miguel Ferreira at 11/30/2014 3:26 PM
  • Hi!
    
    I have some questions:
    
    What is "English Setting For Free"?
    
    What is the difference between "free shipping" and "Registered Air Mail" - "tracking number 15 - 25 business days"?
    
    Thank You :)
  • POMP Mall
    Thank you for your mail.
    Help you put the phone into English,
    Free shipping via Registered Air Mail without the tracking number 15-25 working days around to arrive at you .
    Registered Air Mail: shipping cost $11.0 via Singapore post with the tracking number 10-25 working days around to arrive at you.
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• From Smart_Boy at 12/3/2014 6:04 PM
  • Hi, Will this phone work in New Zealand?
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone can work in New Zealand.
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• From klejdi at 1/2/2015 2:39 PM
  • And about lollipop on thl 5000?any date?
  • POMP Mall
    Thank you for your mail.
    THL did not release THL 5000 Android 5.0 firmware any news.
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• From Antonio at 1/5/2015 8:52 PM
  • Where is repair center more near to italy ?
    who will pay shippping cost during warranty period in case of damage ?
  • POMP Mall
    Thank you for your mail.
    I'm sorry, we do not have repair center in Italy,
    You need to pay the freight.
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• From Charlie at 1/18/2015 6:26 AM
  • Hello,
    
    Does this smartphone supports Miracast please ?
    
    Thanks
  • POMP Mall
    Thank you for your mail.
    ThL 5000 does not support Miracast.
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• From J. Alan at 1/24/2015 11:26 AM
  • I have read that the ThL5000 is available in 16GB ROM OR 32GB, but I don't see a 32GB ROM offered on your site.
    Is the ThL5000 available with 32GB's of ROM?
    Also, some sites say the microSD will support up to 32GB cards and some say 64GB. Which is it?
    Thanks.
    
    
  • POMP Mall
    Thank you for your mail.
    THL 5000 phone no 32GB version,
    THL 5000 support TF card up to 32GB, this is the official data.
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• From Wagner at 1/31/2015 11:24 AM
  • The gps of my Thl 5000 is inaccurate. When I am on a street it shows I am in the adjacent street. What to do to fix it? I have read in many forums many peopple has this problem with them thl 5000...
  • POMP Mall
    Thank you for your mail.
    In the boot state of input: *#15963#*
    Open the GPS to accept
    Enter the "EngineerMode" interface ,slide to the "Location" and choose "YGPS" to access to the test
    Put the phone on the window to have a test and see if there is the satellite to receive
    If star turns to the green ,it shows that the phone has been located
    Whether the singal is good or not ,it depends on the quantity of the star data
    Normally it takes 5-10 minutes when phone locates on the status of cold start
    If still can't be located ,you only need to optimize the phone via the hardware
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• From DiWa at 2/17/2015 11:46 PM
  • Is THL planing a Update to Android 4.4.4 or Android 5 in this year (2015) for the THL5000?
  • POMP Mall
    Thank you for your mail.
    THL company has not released a message.
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